The Transportation Security Administration’s (TSA) mission is to protect our nation’s transportation systems so that we all can travel safely. TSA Security Officers work to protect and screen approximately two million travelers each day.
All travelers are required to undergo screening, but TSA has developed screening procedures to ensure that travelers and their associated medical items and devices can be screened regardless of the disability or medical condition. How this screening is conducted depends on the traveler’s disability or medical condition, the technology in use at the checkpoint, and the needs communicated to TSA personnel by the traveler.
TSA Cares is a helpline for travelers with disabilities or medical conditions who want to prepare for the screening process prior to flying. Travelers or their companions may call TSA Cares toll free at 1-855-787-2227 or Federal Relay 711 or e-mail TSA-ContactCenter@tsa.dhs.gov. The hours of operation for the TSA Cares helpline are 8 a.m. to 11:00 p.m. ET from Monday to Friday and 9 a.m. to 8 p.m. ET on weekends and holidays.